Home Faq

General Questions

Why are there no prices displayed on your website?

The brassexinc.com website is a manufacturer’s web site only designed to showcase our furniture collection, for pricing inquiries, please contact your nearest Brassex dealer. Current Brassex customers can register with us to obtain costing, item details etc. Please note if you’re not a certified retail company do NOT request registration with us as we will not in any case entertain such request.

Are you open to the public? / Can I buy factory direct?

Please note that we are a trade only company-supplying retailers with store fronts and accredited online sites only. No end consumers are permitted in our showroom at any time. If you would like to purchase something for your home, please send us an email at info@brassexinc.com and we will happily direct you to the closest retailer in your area.

What is the difference between MDF and natural wood?

MDF (medium-density fibreboard) is an engineered wood product formed by breaking down hardwood or softwood residuals into wood fibres, often in a defibrator, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure. MDF is denser than plywood. MDF does not contain knots or rings, making it more uniform than natural woods during cutting and in service.

What is bonded leather?

Bonded leather or reconstituted leather is a term used for partially synthetic leather. It is a synthetic material made of varying types of plastic, generally polyurethane or vinyl that may be spread over ground-up leather and other substances, mechanically processed to give the appearance of leather, but at reduced cost and with less wastage compared to natural leather.

Products & Services

Fabric Care

Vacuum or brush to remove dirt and dust that can cut threads or wear fibres. Spills should be repeatedly blotted with a clean, dry cloth or paper towel. If a stain should occur, test for colour fastness by wiping a small hidden area with a mild soap solution before attempting to remove stain. All seat cushions and ottomans should be turned and rotated (if reversible) after every vacuuming (at least every few weeks). This will help stop your cushions from twisting and provide even wear. If twisting does occur, simply open at the zipper and pull the fabric around by hand. Zippers are there for ease of assembly by the manufacturer. Do not attempt to remove cover or try to machine wash. A professional upholstery cleaner is recommended. Occasionally a seat cushion may appear to be a different shade than the rest of the piece. Simply turn the cushion over and the nap (fabric fibres) will lay in the other direction.

Leather Care

Keep your leather looking its luxurious best by following a few basic guideline ;Dust with a clean, dry cloth Gently wipe any spots or spills with a soft, damp cloth (warm distilled water works best). Do not allow spills to set. For stubborn stains, use a damp cloth and mild soap. Blot excess moisture with a clean dry cloth. Do not use commercial leather cleaners. Never use detergents or alcohol-based products to clean spots. Natural leather may fade; do not place furniture in direct sunlight. Avoid placing furniture too close to a radiator or similar heat source.

Wood Care

Dust regularly with a dry cloth or one slightly moistened with a natural polish. Avoid polishes containing petroleum products since they may damage the finish. Even dust may be abrasive so always dust with the grain and not across it. Avoid putting furniture in direct sunlight since this may bleach the finish. Commercial glass cleaners may discolour brass or chrome. Be sure to always use felt discs, placemats (without rubber backing), coasters, etc. when putting lamps, glasses, hot objects etc. on table tops. Despite modern water resistant finishes it is very important that water not be allowed to stand on top of your furniture. When storing table leaves, always lay flat, beneath a bed or somewhere out of the way. Standing on end will cause warpage. Maintaining even humidity conditions is extremely beneficial to all furniture with wood construction.